FAQs
Common questions
How to use the website
Common issues
- I have forgotten my password – how do I change it?
- How do I register for the website?
- I have a registered account but I am unable to access full content
- How do I change my password?
- Why won't my password update?
- How do I change my email address?
Verifying the evidence I load to my online course
- How does MHDPro verify that my evidence is authentic?
- What are the Quality Assurance Processes of the website?
- Why have I received a message that my certificate will not be issued until it has undergone a quality assurance check?
- How many days does a manual quality assurance check take?
- How does the MHDPro assessor check my evidence?
- What happens if the MHDPro assessor provides me with feedback that my course evidence is not sufficient?