I have completed all the videos, but can’t download my certificate – why not?

Emma Case -

MHD Productions Ltd has developed the website logic to ensure that you meet specific quality assurance requirements in order to offer the City & Guilds CPD Certificate of Recognition and maintain the websites City & Guilds recognised CPD programme status. These quality assurance processes are automated and you will be guided by pop-up messages if you have not met the requirements of each element. 

A percentage of complete courses will go through manual quality assurance check by one of our assessors. manual quality assurance checks are selected by our system at random. If your course has been selected for a manual quality assurance check you will be notified by a pop up window when you finished entering all of your evidence. You certificate will not be accessible until your evidence has been approved by our assessor.

If you have not been notified that your evidence is being audited check that you have completed all the user sections, including uploading images of your completed work and all the required text boxes or questionnaires. Once all the required fields and elements have been completed, you can download your City & Guilds CPD Certificate of Recognition to print and display. Alternatively, you can share the City & Guilds CPD Certificate of Recognition across your favourite social media sites.

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